1. Are you a factory or trading company?

A: We are a professional manufacturer with more than 12-year experience.

2. What’s the sample policy?

A: 1pc free sample could be provided if we have in stock with freight collected.for customized products,there would be sample fee to be charged.however,it could be returned in bilk order.

3. How about the lead time?

A: Samples:5-7days;bulk order:30-45days.

4. Can i visit your factory?

A: Yes.welcome to visit our office in shenzhen and factory in fujian.

5. What’s the payment term?

A: 30% deposit in advance,70% balance before shipment.

6. I didn't find my needed model in this page.

A: Dear Friends, ecatalog will emailed to you asap when you contact with us. Also, we supply customization service. So,contact us !

7. How can I believe that you can send the goods to me after payment.

A: You can make a complaint on alibaba and get money back if you didn’t get the goods after payment.

8. Can I customized my order?

A: Yes, OEM/ODM service is available. Customized logo/package/bluetoot name/color. For details, Please kindly contact the sales persons.

9. Can I ask for samples before placing an order?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

10. Can I mix models&colors ?

A: Yes,sure, mixed orders or colors are acceptable. You can leave us a message about what models&colors you may need. But if you would like to take different models,please kindly send us an email.

11. Is there any discount for bulk orders?

A: Yes,bulk orders are welcomed. And we will be glad to offer you better price discounts based on your order quantity. So please feel Free to contact us when you need to take large order quantities or customized products. 

12. Is there any spare parts service if the order is large?

A: Of course, we will evaluate the quantity of spare parts according to your order.

13. How does your company do regarding quality control?

A: Our QC team will do strict quality control inspection before shipment to assure best quality.

14. Can your products meet the national association standards?

A: Sure, we can provide the corresponding compliance test report.

15. Can the factory substitute for the online video audit factory?

A: Yes, very welcome!

16. Can I visit your company and factory in China?

A: Sure. We are more than happy to receive you in FUJIAN and show you around our workplace.

If you need more information about our products, please don't hesitate to contact us.

17. What is the shipping cost?

A: When we send the shipping cost to you, we always offer the cheapest and safest courier by comparing.

18. What's the delivery time?

A: The delivery time for sample order is normally 5-7 working days after full payment received. For bulk order, it's about 30-45 working days after deposit received depending on the complexity of the product.

19. Do you offer free samples?

A: Yes. Free samples are available.

20. Can you help me make my own design? How about the sample fee and sample time?

A: Sure. We have a professional development team to design new items. And we've made OEM and ODM items for many customers. You can tell me your idea or provide us the drawing draft. We will develop for you. As to the sample time is about 5-7 days. The sample fee is charged according to the material and size of the product and it will be refunded after ordering with us.

21. If I want to print my own logo, what do I need to provide?

A: First, please send us your logo file in high resolution. We will make some drafts for your reference to confirm the position and size of your logo. Next we will make 1-2 samples for you to check the actual effect. Finally the formal production will start after the sample confirmed.

22. How can I get your price list ?

A: Please contact with me, I will send you the price list as soon as possible.

23. Can you ship to Amazon warehouse?

A: Yes, we can provide DDP shipping for Amazon FBA, also can stick the product UPS labels, carton labels for our customer.

24. How to place an order?

1. Send us your requirements for product mdel, quanity, color, logo and package.

2. We quote according to your requirements or our proposals.

3. Customer confirm product details and place sample order.

4. The product will be arrange according to the order and delivery in time.

25. Is your price competitive enough?

We can not commit that our price is the lowest, but as a manufacturer that have been in bamboo & wood products line for more than 12 years.

We possess rich experience and we have the ability to control the cost.

We will provide our customer cost-effetive product, our product deserve this value.

We can guarantee high quality products, so that you don't need to worry the safety.

26. How do you make sure the price competitive based on the same quality?

1. Own factory assembly lines.

2. First hand raw material sourcing.

3.  More than 12 year manufacturing experience.

27. When can I get the quotation ?

A: We usually quote within 24 hours after we get your inquiry. If you are in urgent, please let us know in email or simply call us. we will handle your inquiry preferentially.

28. What is your delivery port?

Our nearest port is XIAMEN port.

29. Can I sell the products with your brand online/offline?

A:  Yes, we allow you to sell the products with our brand online/offline.

30. The product is too expensive, can you make it cheaper for me?

A: Yes, we can design and produce products at different prices according to your needs.

31. Can you do OEM and ODM?

A: Yes, OEM and ODM are both acceptable. The material, color, style can customize, the basic quantity we will advise after we discuss.

32. Can we use our own logo?

A: Yes, we can print your private logo according to your request.

33. Can you do our own packaging?

A: Yes, you just provide the package design and we will produce what you want. We also have the professional designer can help you do the packaging design.

34. What’s your tem of the delivery?

A: Our ordinary delivery term is FOB Xiamen. We also accept EXW, CFR, CIF, DDP, DDU etc. We’ll offer you the shipping charges and you can choose the one which is the most convenient and effective for you.

35. Which shipping way can you provide?

A: We can provide shipping by sea, by air and by express.

36. May I have new sample made with my design for confirmation?

A: Yes. Sample charge means set up charge for production line, little quantity we suggest that straight for production. Large quantity we suggest that sample first, and sample fee can be refund.

37. What’s the MOQ for your products?

 A: Usually 500-1000 Piece.

38. What type of your product?

A: We are one of the most professional and biggest manufactory of household furniture in China. Which made by metal,Bamboo,wood,MDF,acrylic,glass,stainless steel.ceramics, etc.

39. Do you have a showroom?

A: Yes, we have a showroom in our factory in Changting, Fujian, and our office in Shenzhen also has a sample room.

40. How is the packing of products?

A: Safe packing for long distance shipping. Design exclusive packaging to save costs.